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  Customer Services

Delivery
Delivery is by postal service.
Delivery time is approximately one week, maximum 15 days.
 
Standard delivery charge: € 5,00
Charge for payment in cash on delivery: € 2,00
Insurance charge: € 2,00
Total delivery charge: € 9,00
For orders in excess of € 250,00 no delivery charge applicable.
 
Payment
Payment is cash on delivery. Cheques are not acceptable. The contract of sale comes into effect 14 days after receipt of the merchandise, in accordance with the "satisfied or your money back" guarantee (see below). Prices are inclusive of currently applicable VAT. In the case of changes with regard to VAT or other sales taxes coming into effect between the order and delivery the balance will be specified in the packing list. Invoices are not issued unless requested at the time of order and the tax number and VAT number supplied (art. 22, DPR 633/72 IVA).
 
Return of goods
Thanks to the "satisfied or your money back" guarantee the customer has 14 days from delivery of the goods to return to Recobot any merchandise which proves unsatisfactory. Returned goods are only accepted when not worn or used in any way and they must be in the original packaging. Goods can be sent together with a copy of the packing list by ordinary post to the following address:
Recobot di Evelyn Paoloni, largo Oreste Giorgi 10, 00165 Roma
The customer should keep the packing list and the postal receipt of the returned goods in case any clarification is necessary.
The refund will be sent by post in the form of giros or cheque to the value of the correctly returned goods.
The delivery charge and cash on delivery charge will not be refunded.
 
 
 
17/02/2011
11/01/2011
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copyright©2009 OKOCEM di Evelyn Ampon Sekyeredu - P.IVA 09736821001 / All right reserved / PRIVACY - INFORMATIVA - PRIVACY POLICY / made in Bycam